What is Ledger® Live?

Ledger® Live is the official application used with Ledger® hardware wallets to manage crypto accounts, install apps on devices, update firmware, and send/receive assets. It comes as a desktop program (Windows, macOS, Linux) and a mobile app (iOS/Android). The private keys remain on your Ledger® hardware — Ledger® Live is the management layer.

How to Download & Install

Always download Ledger® Live from Ledger®’s official website or the verified App Store / Google Play listing. For desktop choose the correct installer and follow standard install steps. On mobile search the store for the exact app name and verified publisher. After installation, create a local password and prepare your device (PIN) before linking.

Ledger® Live Login & Wallet Access

To access accounts, open Ledger® Live, enter your app password, then connect and unlock your Ledger® device using your PIN. The device will ask you to confirm operations — always verify transaction details on the device screen. Ledger® Live itself never sees your recovery phrase.

Troubleshooting — Common Problems & Fixes

  • Ledger Login not working: Verify app password, ensure device is powered and unlocked, and try a different USB cable or port.
  • Error connecting Ledger® account: Update Ledger® Live and the device firmware; quit other wallet software that might conflict; reboot device and computer.
  • Ledger Live App not working: Grant permissions (Bluetooth/USB), clear app cache or reinstall, and check OS compatibility.
  • Can't verify Ledger® wallet: Confirm firmware is genuine and app prompts are shown on the device. Never enter your recovery phrase into apps or websites.
  • Unable to Ledger® Trezor: Ledger® Live is designed for Ledger® hardware. Trezor uses different software; migrating via recovery phrase is possible but risky and not recommended for casual users.
  • Ledger 2FA reset: Ledger® Live does not use centralized 2FA — access is controlled by device PIN and recovery phrase. Losing both means recovery on a new device via your seed phrase.
Quick tip: If connection problems persist, try switching USB cables, disabling browser extensions (if using web integrations), and checking the Ledger® Help Center for device-specific articles.

Account Recovery & Support

If you need to restore access, use your 24-word recovery phrase only on a trusted hardware wallet. Do not share the phrase with anyone. For verified troubleshooting materials and direct support routes, consult the Ledger® Help Center. If you suspect compromise, recover funds on a new device and move assets immediately.

Frequently Asked Questions

1. Where to download Ledger® Live safely?
Only from Ledger®’s official site or the official app store listings. Double-check domain and publisher information.
2. Why won't Ledger® Live detect my device?
Try a data-capable cable, unlock the device, enable permissions, or install drivers (Windows). Restarting devices often resolves the issue.
3. Can I restore a wallet without Ledger® Live?
Yes — you can restore with another compatible hardware wallet using your 24-word seed, but only after confirming safety and compatibility.
4. Is entering my recovery phrase in Ledger® Live ever required?
No. Ledger® Live should never ask for your recovery phrase. Entering it into software is unsafe.
5. What if my Ledger® Live app shows "error connecting account"?
Update app and firmware, check cables and permissions, and consult the Help Center article for the specific error code.